How to report a problem

We're here to help if you have a problem or a question when using Perch, but there's some simple things you can do to help us help you.

Search the Knowledge Base

You're here already, so use the search box and see if anyone else has previously had the problem you're experiencing. You might find your answer without even needing to ask.

Grab your Diagnostics Report

If the problem is of a technical nature (like something not working), it will really help us to see the Diagnostics Report from your installation of Perch. To get the report, log in as a admin user (such as your main account) and go to Settings. There's a Diagnostics Report link in the sidebar. The report doesn't contain your passwords or confidential information, just the technical information about the server and your Perch configuration.

Provide as much information as possible

To help you out as quickly as possible, there's some basic information that we need. We need to know what the problem is, how the problem occurred (step by step, to help us reproduce it), and critically what you expected to happen. We've written about this in more detail on our company blog - you may wish to read Reporting Bugs - a How-to Guide for more tips.